Q - How long does it take to scan something?
This relies completely on the size of the object and which method will suit it best to achieve the best result.
Q - What is the turnaround on your prints?
Print times are heavily reliant on the material and resolution of the print. If we are designing the product for you, the time taken will vary depending on the complexity of the model. Before any job is started we will provide you with a time/date of expected completion.
Q - What is your largest print volume?
Our largest printer is capable of printing objects as big as 500mm x 500mm x 1000mm.
Q - What materials can I print in?
We have broad range of industry grade materials at our disposal, our most popular materials are ColorFabb XT, ColorFabb HT, ASA, Formlabs Durable resin range and many more, also if we dont have what you need there is a good chance we can order it in for you. Contact us and we can assist in finding the material that would be most appropriate for your project.
Q - How are prices of prints and design calculated?
Prices are determined by the time taken and amount material used. 3D Design work is charged at an hourly rate and will be quoted before work commences.
Q - What methods of payment do you accept?
We accept most standard forms of payment (Cash, Credit/Debit Cards, Bank transfer, Paypal, Direct debit). All payments should be made in AUD.
Q - Do you accept returns?
We accept returns as per Australian Consumer Law on faulty products or products not fit for use. We do NOT offer returns for change of mind. Our goal is to make sure you are happy so if you are not satisfied with the prints you have received please contact us for a resolution.
Q - What are your shipping methods?
We move all our prints via tracked Australia post or tracked 3rd party courier. The shipping method chosen will depend on the size of the prints and costs.
Q- Do you ship internationally?
Q - How can I contact you?
Email - firstname.lastname@example.org
Phone - (61) 0411-383-117
Contact Hours - 9am to 9pm, 7 Days a week.
Q- I have an idea - can you design it for me?
In nearly all cases our answer is yes. Feel free to contact us with your idea and we can determine the viability of designing and producing your idea.
Q - What size items can scan with your 3D scanner and how accurate is it?
Our Einscan Pro+ can handle most items, ranging from small intricate items where we would use fixed scanning reaching accuracy up .05mm (microns) or larger items such as vehicles with the Rapid HD scanning with accuracy reaching .3mm